PHOTOS: NMS Scoops Award for Disruptive Electronic Services

National Medical Stores (NMS), a government entity mandated to purchase, store and distribute essential medicines primarily to public health facilities, is the recipient of this year’s Agency of the Year award for its use of disruptive technologies in service delivery.

Technologies include the NMS Customer Self-Service Portal (CSSP), an online tool that allows healthcare facilities to order drugs and medical supplies online.

CSSP replaced the old paper system which was often slow and tedious.

NITA-U said it presented the E-Government Excellence Awards to NMS for their “outstanding excellence in the use of ICT tools to improve stakeholder engagement, transparency, efficiency and service delivery to stakeholders. citizens “.

The NMS also manages the Delivery Tracking Tool (DMT), which alerts key stakeholders (DHO, MPs, LCV, CAO, DRC, among others) when the NMS delivers drugs to their respective districts. Citizens can track and trace whether the NMS has delivered drugs to their facilities in the country using this tool by visiting the NMS website.

NMS ICT Director Stephen Kisuze also won the CIO of the Year award.

Stephen Kisuze also won an award

The adoption of modern technology has helped NMS to streamline operations and deliver services seamlessly.

The internal system ensures that all NMS processes are digitized.

“This could have happened with the help of the government and development partners who come to help us when we need funding,” Kisuze said.

The government has struggled with the theft of drug supplies from the district level where third parties are involved in distributing drugs to health facilities, especially in remote areas.

However, to mitigate theft and other drug loss throughout the supply chain, NMS digitizes the entire end-to-end supply chain process to ensure effective tracking of government drugs through to the end. to end users.

The award given to NMS

Health facilities that receive drugs from NMS include Mulago National Referral Hospitals, National Research Institutes such as Uganda Blood Services and Uganda Heart Institute and Regional Hospitals of Uganda. referral such as the Mbarara regional referral hospital.

Others include district general hospitals which provide prevention, promotion, outpatient, maternity, inpatient, emergency, surgical, blood transfusion, and laboratory services.

NMS also supplies medicines to health centers II, III, IV.

This year’s awards started with the e-Government Masterclass and an e-Government Expo. The event will conclude with the E-Government Excellence Award and Gala to be held on December 10, 202 to highlight the advancement of e-government services in Uganda.

The main objective of the campaign was to share experiences with various government entities across the country, who share a vision of innovative administration through the application of e-government.


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