Online Services Transactions Rise 257% to $ 530 Million in Bahrain


MANAMA: Government revenue from electronic services quadrupled (257%) in the first half of this year to exceed BD 200 million compared to the same period last year, suggesting adoption growing online access.

Announcing the findings in its H1-2021 report, the Information & eGovernment Authority (iGA) said yesterday that this reflects the role e-services play in meeting the demands of individuals, government entities and business owners, especially during the pandemic, and their continued progress towards realizing the kingdom’s digital transformation aspirations.

The advanced technologies deployed in performing these tasks have helped to improve the quality of government performance.

IGA Acting Director General Dr Zakareya Al Khajah said digital transformation and information and communications technology (ICT) initiatives in all government-delivered services are given the highest priority from the leaders, noting the orientations of the Supreme ICT Committee chaired by the Deputy Prime Minister. Sheikh Mohammed ben Mubarak Al Khalifa.

He also underlined the support of the Minister of the Interior, General Sheikh Rashid bin Abdulla Al Khalifa, to develop and continue to offer electronic services to the public despite the circumstances imposed by the coronavirus pandemic.

Commending other government entities for their cooperation, which has helped accelerate the plans, Dr Al Khajah said that the iGA is continuing its efforts to fully digitize government offerings, creating more transparency and offering services in line of the highest quality.

He also thanked members of the ICT team from various public and private organizations for their “high degree of professionalism and adaptability to new technologies”.

The report revealed other significant results in the first half of 2021, including that more than 1.1 million financial transactions were carried out through the national portal,, an increase of 76 pc compared to the same. period of last year.

The amount generated via the e-services portal was around BD 188 million, more than double the amount for H1-2020.

The main electronic payment services used through the portal were: electricity deposit payment service; Covid-19 test fee; Ministry of Justice, Islamic Affairs and Endowments – Unified Payment; Private notary; and passport renewals.

The most used services included applying for a job for the Civil Service Office, issuing copies of student certificates, and student exam results.

The report also showed an increase in transactions made through smart device apps, which topped 390,000, a 92% jump from the first half of 2020.

The amount generated from these apps was over BD 20 million, an increase of 145% year over year.

BeAware Bahrain was the most frequently used application, highlighting its importance in providing information to users during the pandemic, including the latest updates regarding precautions to be taken in public, as well as its usefulness in performing transactions such as payment of the Covid-19 PCR test fee.

Among the most used applications was also Sehati, which offers an appointment booking service in health centers; Islamiyat, for its popular Fa’el Khair fundraising service; and the national application of suggestions and complaints, Tawasul.

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